Find answers to common questions about SHUDLE pickup truck delivery service. Pricing, delivery, tracking, drivers, and more.
SHUDLE is an on-demand delivery platform that connects you with pickup truck and van drivers. Think of it as Uber, but for large items - furniture, appliances, lumber, anything that doesn't fit in your car.
Book on shudle.ca or in the free SHUDLE app for iPhone and Android. Describe your item or snap a photo (our AI estimates the size and suggests the right vehicle, or use U Tools first), add the pickup and drop-off addresses, pick when you need it and confirm. We match you with a nearby driver, and you can track them live from the moment they accept.
We deliver across Ontario, and we are expanding. Check the coverage map on our home page and enter your postal code to see whether we reach you yet. If we are not in your area, you can join the waitlist there and we will let you know when we arrive.
No, you can book everything on shudle.ca. The SHUDLE app is also free on the App Store and Google Play.
Yes. Our free Chrome extension shows what delivery costs on Facebook Marketplace listings, before you message the seller.
Pricing is based on distance, item size, and the vehicle type your delivery needs. The delivery price you see already includes our booking and safety fee; sales tax is shown on top, and you'll always see the exact total before you confirm. No hidden fees and no surprises.
We accept all major credit and debit cards securely through Stripe. You're charged when you confirm your booking. Sharing the cost? You can split a delivery's price with others using a share link.
Absolutely. You can add a tip when you book or when you rate your driver after delivery, up to $100, and drivers keep 100% of every tip.
Yes. Cancel before a driver is matched, or within 2 minutes of the match, for a full refund. After that you keep 90% of the fare, and 70% once the driver is on the way to pickup, with the rest going to the driver for their time. Once your item has been picked up, cancellations need a quick review. Refunds usually take 5 to 10 business days to appear on your card. If your driver arrives and the item is not as booked or can't be reached, you get part of your money back and the driver is paid for the trip.
It depends on the distance between pickup and drop-off and on traffic, and you can follow your driver live the whole way. Deliveries are same-day: once a driver accepts your order they collect the item and bring it straight to your door. You can also schedule a delivery up to 14 days in advance.
Yes! Once a driver accepts your order, you can follow them on a live map, and we send email and push notification updates at every stage.
Report it within 24 hours of delivery. On the delivery confirmation page, pick the condition, describe what happened and attach a photo, and a dispute opens automatically. If you have already confirmed the delivery, you can still file one from the order page. The driver's pickup and drop-off photos are reviewed alongside yours. Call 1-888-795-6863 or email support@shudle.ca if you need help. SHUDLE is a marketplace and does not provide item protection itself, and paid cargo coverage is not available at the moment.
Yes - schedule up to 14 days in advance, with 2-hour delivery windows from 8am to 8pm.
There are three delivery levels: 1. Curbside Drop: the driver unloads to the curb and you take it from there. 2. Threshold Delivery: the driver brings the item to your first door or garage, with no stairs or elevators. In an apartment or condo, that is the lobby or parcel room. 3. Full Service: the driver places the item inside your home, in the room you choose, up to 2 flights of stairs or any floor by elevator.
Items over 800 lbs are not accepted. If an item is heavy, you need to help the driver carry it, or add a second person when you book. Between 100 and 250 lbs, please have someone at drop-off to help the driver if needed; over 250 lbs it is a two-person lift at every service level, so someone does need to be there. U Tools and our AI estimator help you work out which vehicle you need.
Yes, 800 lbs per delivery. If your load is heavier, contact us before booking.
Use U Tools to scan or describe your item and get a recommended vehicle, or choose the vehicle yourself when you book. The quote also suggests a vehicle from the size of your item.
Our AI uses the photo to estimate the size of your item and suggest the right vehicle, so the driver arrives with enough space.
Tell us the floor and whether there are stairs when you book. Threshold Delivery does not include stairs or elevators. Full Service covers up to 2 flights of stairs, or any floor by elevator. If your building needs the elevator booked, book it ahead for your delivery time.
Have the item ready to go and the way out clear, close or tape any doors and drawers, and keep loose parts in a bag or box. Your item is photographed at pickup and at drop-off.
Every driver passes government ID verification through Stripe, which checks their driver's licence against a selfie. Our team reviews every driver's proof of insurance and vehicle photos before they can accept work. Drivers who take Threshold and Full Service jobs also clear a criminal background check. We offer safety and cargo-securing training on top of that, strongly recommended.
Head to shudle.ca/drive to get started. You'll need a pickup, minivan, cargo van or box truck, a valid license and vehicle insurance. After you sign up there are three steps, about 10 minutes: register your vehicle, upload your insurance and photos, then verify your identity. Add your bank once you are approved, before your first payout. Training for your province and cargo-securing gear are strongly recommended.
Drivers keep 80% of the delivery fare plus 100% of tips. The fare is the delivery price before the booking and safety fee and HST. Paid every Friday for the week before. In your bank within 3 business days. See the per-job figures at shudle.ca/drive.
Yes. Share your referral link or code from the Referrals page in your account, on the website or in the app. Your friend gets $5 in credit when they sign up with it, and you get $10 in credit once they complete their first delivery.
Yes. Sign up and $10 goes on your account. It comes off your first booking automatically at checkout, on the website or in the app.
Credit from the welcome offer, referrals, promotions or a resolved issue is stored in your account and comes off your next booking automatically at checkout, up to $10 per booking; anything left stays for your next one. Credit expires 6 months after it is issued. You can see your balance any time in your account, on the website or in the app.
Yes, all independent drivers on the SHUDLE platform are fully verified and carry insurance. However, because standard driver policies primarily cover on-the-road liabilities, they do not automatically cover the specific value of the items being transported. SHUDLE itself does not directly provide item protection, and paid cargo coverage is not available at the moment. If you are sending something high in value, email us at support@shudle.ca before you book.
We can't deliver illegal items, hazardous materials, live animals, or anything over 800 lbs, which is the limit per delivery. When in doubt, contact us before booking.
Call us on 1-888-795-6863 or email support@shudle.ca, Mon to Sat, 8am to 6pm. You can also reach us from the Help page. We have a dispute resolution process and will work to resolve any issue quickly.